Privacy Policy

Effective Date: June 23, 2026

Motocross Plug (“Motocross Plug,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit Motocross Plug, create an account, place an order, contact us, sign up for marketing, or otherwise interact with our online store.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information that helps us operate our store, process orders, ship products, prevent fraud, and improve your shopping experience.

Information you provide directly

We may collect:
  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Account login details
  • Order details, including products purchased, sizes, colors, and quantities
  • Customer service messages, return requests, reviews, and support inquiries
  • Marketing preferences, such as newsletter signups or SMS consent where applicable

Payment Information

When you make a purchase, payment details are processed securely by our payment provider, such as PayPal,Stripe, WooPayments, or other provider. We do not store your full credit card number on our website servers. Payment providers may collect and process payment information according to their own privacy and security policies.

Motocross and riding-related information

If you provide it, we may collect information related to your motocross gear preferences, such as helmet size, boot size, jersey size, rider age range, bike make/model, riding style, or product fitment preferences. We use this information to help recommend products, fulfill orders, reduce sizing issues, and support customer service.

Information collected automatically

When you use our website we may automatically collect the following:
  • IP address
  • Browser type and device information
  • Pages viewed
  • Products viewed
  • Shipping address
  • Shopping cart activity
  • Referring website or ad campaign
  • Approximate location based on IP address
  • Cookies and similar tracking technologies

2. How we use your information

We do not sell your contact information.

We use personal information to:

  • Process and fulfill orders
  • Confirm payments and prevent fraud
  • Ship motocross gear, parts, apparel, and accessories
  • Provide customer service
  • Manage returns, exchanges, refunds, and warranty-related inquiries
  • Create and manage customer accounts
  • Send order confirmations, shipping updates, and service messages
  • Send marketing emails or SMS messages only where allowed and with required consent
  • Personalize product recommendations and website content
  • Improve website performance, product selection, and customer experience
  • Analyze website traffic and advertising performance
  • Comply with legal, tax, accounting, and security obligations

These service providers are allowed to use personal information only as needed to provide services to us or as otherwise permitted by law.

3. How We Share Information

We do not sell your contact information.
We may share personal information only as needed to operate our business, including with:

  • Payment processors that securely handle transactions
  • Shipping carriers and fulfillment partners
  • Website service providers
  • Email, SMS, and customer support platforms
  • Analytics and advertising partners, such as Google Analytics, Google Ads, Meta, TikTok, or similar platforms, if used.
  • Professional advisers, such as accountants, lawyers, or compliance providers
  • Government authorities, regulators, or law enforcement where required by law

These service providers are allowed to use personal information only as needed to provide services to us or as otherwise permitted by law.

4. Cookies

Our website may use cookies, pixels, tags, and similar technologies to:

  • Keep items in your cart
  • Remember account and checkout preferences
  • Help the website function properly
  • Measure website performance
  • Understand product interest and store traffic
  • Improve advertising relevance
  • Detect fraud and protect the website

You can control cookies through your browser settings. Some website features, including cart and checkout functions, may not work properly if cookies are disabled.

5. Email and SMS Marketing

If you sign up for marketing messages, we may send updates about new motocross gear, promotions, product launches, restocks, and store news.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email. If SMS marketing is offered, you can opt out by following the instructions in the text message, such as replying STOP where applicable.

We will still send non-marketing messages when needed, such as order confirmations, shipping updates, account notices, return updates, or security alerts.

6. Security

We use modern technical, administrative, and physical safeguards to protect personal information. Our checkout is protected by SSL/TLS encryption, and payment information will be handled by secure payment processors.

We need your help as well. You are responsible for keeping your account password confidential and for using a secure network when shopping online.

7. Retention of Information

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfill orders, provide support, comply with legal and tax obligations, prevent fraud, resolve disputes, and enforce our agreements.

Order and transaction records may be retained for accounting, tax, fraud prevention, and legal compliance purposes.

8. Your Privacy Choices

Depending on where you live, you may have rights to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Opt out of marketing communications
  • Opt out of certain advertising or tracking activities
  • Request a copy of your personal information
  • Limit or object to certain processing where applicable

To make a privacy request, contact us using the details in the “Contact Us” section below. We may need to verify your identity before responding.What rights you have over your data

9. International Customers

If you access our website from outside [your country], your information may be processed in [your country] and other locations where our service providers operate. These locations may have privacy laws different from those in your country.

10. Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact us at:

Motocross Plug
Value Plus Depot LLC
Email: Support@motocrossplug.com
Phone: +1 (689)222-6925
Mailing Address : 184 Lori Anne Lane, Winter Springs, Florida