Last updated June 23, 2025

Motocross Plug offers shipping to customers in the United States and selected international destinations. We work with a combination of fulfillment partners, warehouse inventory, and supplier networks to process and ship orders as efficiently as possible.

Shipping times can vary by product, destination, carrier, customs processing, and product availability. The estimates below are provided as general guidelines and are not guaranteed delivery dates.

1. Order Processing Time

Orders are typically processed within 1 to 3 business days after payment is confirmed, excluding weekends and holidays.

Processing may take longer during:

• Holiday periods
• Sales events
• Supplier stock changes
• Address verification or fraud review

If an item is unavailable, delayed, or requires special handling, we will contact you using the email or phone number provided at checkout.

2. Shipping Destinations

We currently ship to:

• United States
• Worldwide Shipping: For an international shipping quote please add your item to the cart and enter checkout.

We do not ship to the following locations: Afghanistan, Belize, Bolivia, Brazil, Brunei, Chile, Colombia, Costa Rica, Denmark, Ecuador, El Salvador, Fiji, Guatemala, Guyana, Honduras, New Zealand, Nicaragua, Norway, Panama, Paraguay, Peru, Philippines, Romania, Russia, South Africa, Suriname, Sweden, Ukraine, Uruguay, Venezuela, Albania, Argentina, and Guernsey.

Majority of orders may ship from our local warehouse, while others may ship from carefully selected fulfillment partners based on proximity to destination, and inventory availability. Delivery estimates may differ depending on where the item is shipped from and the destination address.

3. Shipping Methods and Rates

We offer the following shipping options where available:

• Free Standard Shipping on eligible U.S. orders over $50
• Expedited Shipping cost might vary based on your address, add items to cart for expedited shipping rate on eligible U.S orders.
• Paid International Shipping for orders outside the United States.

We aim to ship from the distribution center closest to you. Orders may be split or consolidated to ensure fastest delivery. Shipping rates may be calculated at checkout based on the item, destination, package size, or delivery method selected. Where a promotion or free shipping offer applies, the offer will be shown on the product page, cart, checkout, or promotional banner.

4. Estimated Delivery Times

Estimated transit times after processing are generally:

• United States Standard Shipping: 7 to 10 business days
• United States Expedited Shipping: Typically 3 to 7 days based on destination
• International Shipping: 10 to 30 business days or longer depending on destination and customs processing.

Delivery estimates are not guarantees. Weather, carrier delays, customs inspections, local postal service handoffs, and incorrect addresses can affect arrival times.

5. Tracking Information

You will receive a shipping confirmation email with tracking details once your order ships or once the tracking number becomes available. Tracking updates may take time to appear after the order has shipped, especially for international packages or orders that move through multiple carriers.

6. Customs Duties and Import Fees

For orders shipped outside the United States, customs duties, taxes, brokerage fees, and import charges may be imposed by the destination country. These charges are the responsibility of the customer unless we state otherwise in writing.

International orders may be subject to customs inspection, and this can add processing time beyond our estimated delivery windows.

7. Split Shipments

Orders may be split or consolidated to ensure fastest delivery; If your order contains multiple items from different categories , we may ship them separately based on the weight and processing time of each item. Split shipments may result in separate tracking numbers and different delivery dates.

8. Address Accuracy

Please make sure your shipping address is complete and accurate before submitting your order. We are not responsible for delays, returns, lost packages, or additional charges caused by:

• Incorrect or incomplete shipping addresses
• Missing apartment, suite, or unit numbers
• Refused deliveries
• Inability to deliver after repeated carrier attempts

If a package is returned to us because of an address issue, additional shipping charges may apply to reship the order.

9. Delayed, Lost, or Missing Packages

If your package is delayed beyond the expected delivery window, please contact us so we can check the tracking status and help resolve the issue.

Packages marked as delivered by the carrier are considered delivered. If a package shows delivered but cannot be found, please check with household members, neighbors, property managers, mailrooms, or local delivery offices before contacting us.

If an order is confirmed lost in transit by the carrier or fulfillment partner, we will review the case and determine whether a replacement, reshipment, store credit, or refund is appropriate.

10. Shipping Restrictions

Some items may have international shipping restrictions due to size, materials, carrier rules, destination laws, or manufacturer requirements.

Restricted items may include:

• Aerosols
• Chemicals or cleaners
• Oils and lubricants
• Batteries
• Oversized or heavy freight items

If a product has a restriction, we will note it on the product page or contact you after purchase if needed.

11. Undeliverable or Refused Packages

If a package is refused, unclaimed, or returned to sender, the original shipping charge may not be refundable.

If the package is returned to us and you want it resent, you may need to pay the new shipping cost before the order can be reshipped.

12. Have more questions ? Contact us below.

If you have questions about shipping, delivery estimates, tracking, or shipping restrictions, contact us at:

Motocross Plug Contact US