Frequently Asked Questions

1. What does Motocross Plug sell?

Motocross Plug sells motocross gear, riding apparel, protective equipment, parts, and accessories for riders who want dependable products and straightforward service.

2. How long does shipping take?

Processing usually takes 1 to 3 business days before your order leaves our system to the carrier. After that, delivery time depends on the shipping method, destination, carrier, and product availability.

Estimated delivery times are listed in our Shipping Policy. International orders may take longer because of customs or carrier handoffs.

3. Is shipping free?

We may offer free shipping on eligible U.S. orders and paid shipping for expedited or international delivery. Shipping eligibility, promotions, and rates are shown at checkout or on the product page when applicable.

4. Can I track my order?

Yes. Once your order ships, you will receive an email with tracking information when it becomes available.

If tracking has not updated yet, please allow some time for the carrier to scan the package.

5. What if my order is delayed, lost, or marked delivered but I cannot find it?

Please contact us right away at support@motocrossplug.com . We can review the tracking details and help determine the next step.

If a package is marked delivered, we may ask you to check with neighbors, household members, your mailbox area, or the local carrier office before we open a claim.

6. What is your return policy?

Most eligible items can be returned within the time window listed in our Refund and Return Policy, provided they are unused, unworn, and in the original condition.

Some items, like special orders, used safety gear, opened chemicals, or final sale items, may not be returnable.

7. How do I start a return?

Contact us before sending anything back. Include your order number, the item name, the reason for the return, and photos if the item arrived damaged or incorrect.

We will send return instructions if the item is eligible.

8. Can I exchange an item for a different size?

In many cases, yes. If exchanges are available for the item you ordered, we will let you know the options after you contact us. Because motocross gear sizing can vary by brand, the best first step is usually to check the product page size chart before placing the order.

9. How do I know what size to order?

We recommend using the size chart on the product page first. Brand-specific charts are usually the most accurate because motocross sizing can vary from one manufacturer to another.

If you want a general reference, use our size guide page as a starting point, then confirm with the product page chart before checkout.

10. Why do some product pages have their own size chart?

Because fit can vary by brand, style, and gear type. A product page chart gives the most specific guidance for that exact item, which is usually better than a one-size-fits-all guide.

11. Do you ship internationally?

Yes, we ship to selected international destinations. Delivery times, customs charges, and tracking availability may vary by country.

Customs duties, taxes, or import fees may be charged by your country and are generally the customer’s responsibility unless stated otherwise.

12. What payment methods do you accept?

We accept the payment methods shown at checkout. Available methods may include major credit cards and other secure online payment options.

13. Can I cancel or change my order after placing it?

If you need to make a change, contact us as soon as possible.

We cannot guarantee changes or cancellations once an order has been processed, packed, or submitted to a shipping partner.

14. Do you sell authentic branded motocross gear?

We aim to clearly and accurately describe every product we list. Brand names, logos, and trademarks belong to their respective owners and are used for identification purposes.

If you have a question about a product’s origin, fitment, or compatibility, contact us before ordering.

15. What if I receive the wrong item or a damaged item?

Please contact us within 5 days of delivery and include photos of the item and packaging. We will review the issue and help resolve it as quickly as possible.

16. Do you offer warranties?

Some products may include a manufacturer warranty. Warranty coverage depends on the manufacturer and the product itself.

If you need help with a warranty issue, contact us and we will point you in the right direction.

17. How can I contact you?

Motocross Plug
Email: support@motocrossplug.com
Message us on our social media 
Visit our Contact Us Page